FAQs

FAQs | KAGESOLE
Customer Care

FAQs

Everything you need to know about KAGESOLE, from sizing and delivery to returns and product care.

Orders & Products

Once your order has been placed, you will receive an order confirmation by email or SMS. Your order details and tracking information will be available there.

If you need to make changes to your order, please contact our customer care team as soon as possible. We will do our best to assist you before the order is dispatched.

Yes. KAGESOLE offers footwear designed for both men and women. Explore our collections to find the style that suits you.

Size & Fit

We recommend checking our size guide before placing your order. If you are between two sizes, refer to the product page for specific fit recommendations.

If your KAGESOLE footwear does not fit as expected, you may be eligible for a size exchange according to our return and exchange policy.

Most KAGESOLE styles are designed to fit true to standard sizing. However, fit can vary slightly by style, so we recommend checking the size guide on each product page.

Shipping & Delivery

Orders are usually dispatched within our standard processing time. Delivery times may vary depending on your location. You will receive tracking details once your order has been shipped.

Yes. Once your order has been dispatched, you will receive tracking information through your registered email or phone number.

We deliver to serviceable locations across India. Delivery availability and timelines may vary depending on your location.

Returns & Exchanges

We accept eligible returns within the return window stated in our return policy. Products must be unused, unworn and returned in their original packaging.

Size exchanges may be available depending on stock and our exchange policy. Please contact customer care with your order details for assistance.

For hygiene and quality reasons, footwear should be returned unused and in its original condition unless the product has a manufacturing defect.

Payments

KAGESOLE supports the payment methods displayed during checkout. Available options may include cards, UPI, net banking and other supported payment methods.

Yes. Online payments are processed through secure payment infrastructure designed to protect your transaction information.

Cash on Delivery availability depends on your location and the order. If available, the option will appear during checkout.

Product Care

Cleaning instructions vary by material. We recommend using a soft cloth or suitable footwear cleaner and avoiding excessive water. Always follow the care instructions provided with your product.

Store your footwear in a cool, dry place and keep it away from direct sunlight and excessive moisture. Regular gentle cleaning will help maintain the appearance and finish.

Still have questions?

We're here to help.

Our customer care team is ready to assist you.

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